Customer Testimonials
Tom L Good sales guy but finance guy big thumbs down he really can lose a lot of sales would be 5 stars if not for him
Noah took time to answer all questions,,quoted price ,time for service,professional service, very pleased
Overall great experience and efficient
Great sales and service department.
Very friendly staff. Was able to find the issues my truck was having very quickly and explained everything very thoroughly. 10/10
We were very happy with dealing with Tom L. at #1 Cochran of Robinson Buick when my wife and I processed a 2026 Encore GX Avenir. Tom and the finance department were great to work with and we would go back again.
Came in for a state inspection and Christine was extremely helpful and friendly. I was in and out and will come back for any future service needs!
It was great and everyone was nice and u was well taken care of thanks alot
Friendly staff, very helpful service provided by Joshua (he even printed up a copy of my registration for me), good experience
I recently had my vehicle in for service and I want to thank Noah for patiently answering all of my questions. Believe me I was wanting to know all the details of this service. Noah was a pleasure to work with. He also knew I didn't live nearby and he arranged transportation for me. It was greatly appreciated. Thank you Noah, Phil
How long until I will receive a new vehicle registration card, by postal mail, that has 2019 Ford Fiesta on it?
Most of the things the salesman told us were not true. We were instructed that our lender would be Ally..... it is Capital One. We were told that the extra key/fob would be mailed to us. Ended up, it was lost and a new one had to be ordered. Also told that any GMC dealership could program it.... this is true, for $160.00, so missed a days work to drive back there to program the fob. The salesman also stated that when we returned for the key fob programming that the gas tank would be topped off. Turns out, nobody ... Read More DealerRater - May 12, 2026
Billy went above and beyond to make sure that the clients accessibility equipment was able to be transferred to their new vehicle.
I purchased a 2025 Buick envista from Robinson Cochran last year. Upon the purchase I got the total care car warranty which covers everything even sidewall damage to tires. Unfortunately, I got a nail in my tire. Took it to Cochran, and because of where the nail was I needed a new tire. The service department said it wasn’t under warranty. I was upset and talked to Noah in service about the coverage. Noah was very professional and promised to resolve the issue. After making phone calls to the warranty company he was able to get it right. One problem, ... Read More Google - May 9, 2026
Noah was awesome as usual. I was in and out in no time. Oil change and a tire rotation. All fluids topped off. Brakes and tires checked. All in u der an hour. The coffee was awesome also!
Super nice receptionist. Scheduled an appt and it was stuck to and on time and well done. Great experience.
Great experience. Tom did a excellent job
Great experience. We found exactly what we were looking for, made a great deal and were on our way home in our new Yukon.
Had a Special Repair Bulletin with a 10 year recall and Cochran Buick Service handled the issue with no hassle at all.
I purchased my last 3 vehicle's from Ron Gardner, not pushy, consistent, extremely professional. Financing team was fast, professional. I'll be dealing with Cochran from here on out!
They did good by me I Appreciate it the way the business is nowadays. These guys are wonderful.
If you’re in need of any vehicle at this dealership, speak with Joe! He went above and beyond to get me the vehicle I wanted and at an affordable price might I add. I’ll definitely be back to purchase another vehicle from him in the future!
Josh was super nice. Service took longer than what I expected. And it was more money than expected.
I came into #1 Cochran last Friday to have my car serviced. At least that was the plan. After finding out the cost of repairs, I made a spur of the moment decision to eschew the repairs and buy a new vehicle. With no real plan, I walked into the sales room and was greeted by Jonathan. He could not have been any more helpful. He listened and did not try to hard sell me. He got me a good deal and went out of his way to put me and my needs first. This is the third vehicle I’ve ... Read More Google - Apr 6, 2026
Everyone I interacted with was friendly and professional. I have no complaints about my visit.
Went very well; they worked on the one concern I had with the steering pulling and I also learned about the Lane Keep Assist Feature that affects the steering.
Always lets me know the progress of work and excellent customer service for my vehicle
There is more wrong with my vehicle after I took it to be fixed. I took it in for an oil leak (which was covered under warranty) and to have a state inspection. I picked up the vehicle and 30min after getting it back (& after it was inspected) I had to have the vehicle towed back there because the engine overheated and there was no coolant in the car. The morning after getting the car back the check engine light came on so I took it in and the service associate cleared the code saying there was a clog ... Read More DealerRater - Apr 2, 2026
Noah and his team were amazing and he is a huge asset to your Company
josh and jeramie were fantastic as always.
Always such a kind staff with quick service and wonderful results. So glad I chose them!
Great experience, especially Josh my service advisor he was great to deal with before during and after service
Very helpful information about the vehicle we seen online with a quick response to my questioning and a awesome salesman Tom
It took 3 days to inspect my truck, replace the horn, install 2 radiator hoses. Other than that, they did a good job.
We called the dealership with our interest in a Terrain Elevation. We were greeted by Chip who immediately went to work to find the car that we wanted and the deal we could afford. Chip was kind and professional. He listened to our concerns and helped us navigate the new computer display in the vehicle. We love our new car and will recommend Cochran GMC to our family and friends.
Very pleased wonderful service lovely people super knowledgeable and helpful. Would return for another vehicle
Had my car for 6 days nothing was done. I put a call in to the service manger left a message and NO call back. Very poor business. When I brought the car I brought extended warranty with the car and the parts that I needed , they said they weren’t covered. So my car was never worked on. We were at the dealer and the service guy was off those days and the other said he could not do anything for me. I asked to talk to a manager and he said there wasn’t any manger there. Very disappointed!
Very nice and efficient. Appreciated the Lyft to and from my work place while services were being rendered.
Bought a new Buick Encore from Tom and received top notch professional service. Highly recommend #1 Cochran in Robinson Township and would deal with Tom. He treats you like a life long customer with quality service second to none.
Front brake pad monitor was not working. Tech said it was due to rust on the rotors and would have to replace rotors and brakes. Pads still had over 70 percent life left on them. This truck is used everyday and is garage kept so how did it have time to rust. Also the rear rotors were fine. The truck was also there for inspection and tech said everything was fine. The truck has just under 29,000 miles on it. First time I ever had to replace rotors that early. Also ask them for a price to install new antenna assembly because ... Read More DealerRater - Mar 21, 2026
All services requested were resolved...Joshua polite and informative..work completed under 2 hours...quite satisfied
Excellent customer service and great service the got in and out and they pretty knowledgeable…
Service was fine. However I have the Cochran 1 Club and no one knew how to redeem it. Common theme, we weren’t trained how to use it and the logins we were sent were wrong. If Cochran is rolling out a program there should be proper training. I understand the teams frustration. If this program is an attempt to retain or gain new customers it’s going to fail. You cannot offer people rewards and not be able to do the redemption. I was able to show the emails that I receive and I was given a discount but it ... Read More DealerRater - Mar 16, 2026
We contacted the dealership for help finding a car that would work for our 20 year old son and be within his right budget as he is just starting his career. Chip worked with us over the phone and provided a great option. He also prepared most everything before we got to the dealership, so it was a very quick and easy process. Very happy with the experience and our son is thrilled with his new car.
The service was great.,great great. An efficient clean an nice atmosphere..all around nice
Noah in the service department was excellent. I told him about my issue with the cooling fans coming on when I turned the off the engine on my 2021 GMC Acadia and that I received a notification about it from GMC. Noah scheduled an appointment for me and provided transportation home While the vehicle was being repaired that day.
Easy and pain free from start to finish. Joe was a phenomenal salesman and Paul worked wonders with financing. Grateful to the team for doing a above and beyond job
Really liked the person that did my service. Would highly recommend to anybody for any needs
Timely, but expensive. I was told it'd be $973 for the repair, was disappointed to be charged far more due to the diagnostic charge. That's a lot for a simple OBD read from the cars computer. Also the key drop is poorly located. I wasn't sure we're to leave the car on dropoff. Better signage is needed.
My recent purchase from Cochran Buick was by far the best auto buying experience I’ve ever had! John and Rich worked together to assure my needs were met, explained things along the way, provided many options to choose from for my purchase, and they were both very pleasant to woken up with. They made making a huge purchase less stressful and a seamless experience. There was no pressure to buy now and they accommodated my timeline.
I wasn’t trading in my original vehicle which made getting the car home a bit difficult. They made accommodations to pick me ... Read More DealerRater - Mar 9, 2026
Mariah was helpful and very good would recommend to ask for her was very good to use will definitely come back.
Service dept is wonderful very professional got my vehicle in on short notice to help me out I was leaving town really helped me out definitely would use them again
Dealer got my car in quickly repaired quickly, and had me on the way in no time. Very courteous.
Tom was great and very helpful. All was pretty easy and quick. I highly recommend!
Price point was fair and sales rep Steve was great. Would have wished the process was faster, but wasn’t terrible.
I am always so surprised and happy at how courteous and quick the service department is with my car. I have never had this with previous dealerships. 5 Stars for certain. 👍😊
The service department professionals were very helpful and clearly articulated my issues and were able to provide me with a solution that I understood and was comfortable with.
Service concierge Josh was professional and continued communication throughout the day. Top notch. Felt very comfortable with leaving my auto with the service group to take care of my needs.
John was very accommodating and pleasant. He did not rush me on anything and was informative.
Thanks for all your help especially Jon for trying to be helpful despite the busywork that he was involved in.
It was a pleasure to get my oil change. I was expecting to pick it up the next day but someone canceled and got it back the same day saving me an extra trip. Good going
Making appointment is easy. Work is done in a reasonable amount of time. Everyone is very nice, and prices are fair.
They do a great job keeping my car in tip top shape
As always, the work was done properly and in a timely manner. The staff was friendly and helpful
Everyone at number 1 Cochran were awesome, really worked with me to get the best deal on the exact vehicle I wanted
Amazing dealership and customer service I’ll never go anywhere else for a vehicle. Easiest process around
Salesman was courteous and knowledgeable. Took his time explaining options on vehicle and trying to find all applicable discounts!
Chip was so awesome to work with, he was so kind, friendly and very informative. Definitely would recommend him to others.
I have a family member that’s is employed with Cochran and he has done a great job job we all have cars with Cochran! Best service no long wait times. Easy to set up appointment
2016 GMC Sierra 58,000 miles something broke internally. I have an aftermarket lift kit purchased it that way manager Josh really didn’t want to do anything with it. Once he found out it was aftermarket. He really didn’t want to touch it. I did ask him if he would price me out factory lift kit wasn’t very receptive.
Friendly Sales Team buying a used cars was easy and Fast every one was truly professional and I had a mechanical issue after I purchased the vehicle and the took care of it and it was fixed in one day the service manager and staff was very professional and understood my needs Thank you for being there sincerely William Sago
Service was top notch, fast and at a fair price. Would come back.for service again.
Friendly staff that are very knowledgeable and eager to help. Fast and easy process from start to finish .
Car in for inspection and 5-year maintenence. It was done by 12 noon so I was not without transportation, a plus.
Tom Ley and his assistant Bill did an awesome job providing us a pleasant buying experience.
My experience was amazing! It takes a while to process everything (which I expect to be normal) but they were so kind during the entire process!
Very professional. The work was done in a timely manner and was informed of all aspects of the job throughout. Well done.
This is my second Acadia I have purchased from Cochran and the sales department is great along with the service department
Friendly and quality service within short distance from our home. Appointment was given for meeting our convenience.
It was a wonderful experience working and being helped out by Steven KAVROS I will tell friends and family about him
Quick, Friendly, Fast and Professional. Joshua Conroy's service made it a very pleasant visit.
Joshua Conroy was very professional and helpful and much appreciated. I was very stunned about the cost to make the USB port work correctly connecting with my truck. I guess I should have brought it to your attention on one of my original visits because it has been disconnected since shortly after our purchase and the extended warranty would have taken care of it. He will call me when the replacement parts arrive and we’ll set a date to come in to change it out!
Liked the personnel Noah and Josh in the Service department, very efficient. Chip in sales very helpful.
Joe was a great salesman and would buy from him in the future. Would recommend him to anyone looking to purchase a vehicle.
My wife and I are 😍 very very thankful for Steve he helped us out and did everything he could to make sure we got that car. Thank you
I was disappointed in my last visit when called for the appointment I was told the oil change was covered but when I got my $522. Bill it was not very disappointing
Noah & his service team are amazing! They are easy to get in touch with & always have my vehicle serviced in a favorable amount of time!