Customer Testimonials

Exceptional service from start to finish! The team at #1 Cochran Buick GMC Robinson was professional, efficient, and made the entire service experience seamless. I especially appreciated the complimentary Lyft shuttle service, which was extremely convenient while my truck was being serviced. The entire process was quick, smooth, and well organized. It’s refreshing to experience this level of customer service. I’ll definitely recommend this dealership to others and will gladly make the drive from Ohio again for future service. Thank you for a great experience!

Quick and efficient service. Only issue I ran into was I scheduled my appointment through the app, got confirmation from GMC Robinson but when I arrived, no appointment was listed. You however made it right and got me in at my scheduled time which I truly appreciated. Coffee was good too!

I had my Acadia serviced at #1 Cochran’s of Robinson for routine oil change and tire rotation. Josh, Christine and Gregor were great as always. In and out quickly. Easy to schedule also. Great people there.

This is the best place I have ever purchased a car from. I never have to wait forever to get an appointment. I get great service, both customer service and expert mechanical service. In addition, the waiting area is clean, comfortable, and welcoming.

Was treated exceptionally well. Service was performed in a very reasonable amount of time. Christine was very helpful and extremely nice. Thank you!!

Would not recommend anyone who owns a Buick to go here. They just want your money! They do not care about the customer unfortunately.

Joe was the best salesman I ever Met. If you’re looking for great service and a great vehiclelook no further You Won’t be disappointed shopping with these guys they help me out in a major way and I thank God for it 🙏🏽

Efficiency, along with a kind and professional staff

I was prepared for a long wait because they were slammed with a lot of customers. Everything went great and I was gone within 90 minutes. A great experience.

Very professional, thorough and taken care of quickly.

Josh is a fantastic Service Advisor and provided excellent customer service going above and beyond.

I've previously praised Cochran's Service Dept, but my most recent experience was bad enough that I'll never give Cochran any business in the future. A. I called 3 times during business hours over the course of two weeks to verify my appointment info, with zero returned calls. As a result, I had to rent a car on short notice and waste a vacation day to deal with an unexpected lack of transportation. B. Cochran broke one of my tire pressure monitors while installing tires, and then had the stones to tell me that they could repair what they ... Read More

Full review text opened.

Google - Nov 6, 2026

I've previously praised Cochran's Service Dept, but my most recent experience was bad enough that I'll never give Cochran any business in the future. A. I called 3 times during business hours over the course of two weeks to verify my appointment info, with zero returned calls. As a result, I had to rent a car on short notice and waste a vacation day to deal with an unexpected lack of transportation. B. Cochran broke one of my tire pressure monitors while installing tires, and then had the stones to tell me that they could repair what they broke for a fee, and another half day without my car.

Joe was amazing to work with! He was extremely knowledgeable on the vehicle and everything associated with the buying process. He answered all the questions I had and made the buying process fun and comfortable!

Steve was great to work with.

Great service and excellent customer care.

They were pretty quick at getting the vehicle back to me. And they replaced the entire transmission, instead of trying to replace the parts they honored the warranty, even though I was very close to it being expired, they were generally on top of things, professional. And on the ball

Gregor and his team always do their best to understand and assist me with my needs. It is nice to know you have people you can count on.

I appreciate them getting my truck in quick as I called on monday and they got me in Friday. However, every other dealership ive ever been too runs the vehcile through a car wash, but no big deal. Only issue I had was the service was supposed to fill up the DEF fluid the whole way and they didnt.

Number one car Quinn is my go to for all my automotive needs

Great service on replacement of a part that, thankfully was covered by the warranty. Engine light was on, Christine did a quick diagnostic test and found the issue. Scheduled an appointment the next morning and it was done. Cannot thank Christine for quick and professional service. Great job.

Great experience, very helpful, and professional.

Customer service on the calls leading up to my service and then Josh’s the day of service were fantastic.

They’re a nice dealership, and I highly recommend Rhumaud. He’s genuine, very helpful, down-to-earth, and makes the whole experience better with excellent customer service.

I traded my Truck in for a Newer truck and had No Issues upon buying my Vehicle. The problems came once the deal was done. I had a couple issues with my truck, so my sales person told me to bring it in as soon as possible. I had the truck for 3 or 4 days when I dropped it off. I brought it in first thing the next day which was a Friday. My truck was my only vehicle and once I told Noah my issues, he said they were short 3 Mechanics that day and it probably won’t even be ... Read More

Full review text opened.

Google - Oct 19, 2026

I traded my Truck in for a Newer truck and had No Issues upon buying my Vehicle. The problems came once the deal was done. I had a couple issues with my truck, so my sales person told me to bring it in as soon as possible. I had the truck for 3 or 4 days when I dropped it off. I brought it in first thing the next day which was a Friday. My truck was my only vehicle and once I told Noah my issues, he said they were short 3 Mechanics that day and it probably won’t even be looked at till the following Monday. I asked about a loaner vehicle and was told they didn’t have any available and the others were reserved. They did offer me a uber ride to wherever I needed to go. With not many options, I chose Enterprise rental car. I rented a car for $70 dollars a day thinking my truck would be there maybe till Wednesday. Well Monday came and still no updates on my Truck. I called the Dealership and no matter who you call or try to speak with it is extremely difficult to get them to answer your call or call you back. Tuesday I called my sales person since Service never called me and he told me that my truck was taken to Toyota since they have a Sister dealership and that’s the make of my vehicle. I said ok and was a lil irritated that it took them that long to come up with that decision. I could of dropped it off there last Friday… 5 days before they got it there!! This was a Tuesday…. from The following day I kept calling Toyota and would only get the Answering service to pick up my calls and had No updates or anyone call me to let me know what was going on or to give me an update. My Truck sat at the dealership from that Tuesday till the following Monday without even being looked at or touched. Mind you I’m getting Charged $70 a day. I called them numerous times and was ignored and treated like I didn’t just buy a truck from them. The Monday which was day 11, I received a call saying Charlie was my Service contact at Toyota and he would be handling my truck. I expressed to him the situation and how upset I was with the way this situation has been handled so far. I was told I apologize we have a new system and we’re getting used to it. That’s fine and all but why is that my fault??? It’s not, but it became my problem. I was told I’ll call you and give you an update at the end of the day and was never called. Two more days went by and when I would call before I had to extend my rental car I was made to feel like I was bothering them to get any info about my New truck. I finally call d back on Wed before they closed and was told I’ll have my truck back tomorrow. Which was a Thursday. They had my truck in total 13 days and didn’t touch it for 10 days!!!! Two of those days being Sundays which they are closed!!! They had No sense of Urgency to help me when I just Purchased a new truck from them. I was stuck paying a $888.03 rental bill, because they let my truck sit there and weren’t worried about it. Seems like your a Priority before you buy and then once you buy your not that important. I’m telling my story because I want other buyers to know the truth. I feel They should be liable for my rental car since they dropped the ball and let it get lost in the mix between their dealerships. I was without my new truck for 13 days because it needed new brakes, rotors, springs and a computer reset.. There is NO reason they should of had it two weeks when most dealers would have had done in 2 days!!

I was looking for a very specific car - a 2007 Cadillac XLR - and #1 Cochran had one. My salesperson was Bryan. He was nice, helpful, knowledgeable, and most importantly, honest. Bryan made this a great experience, and I would absolutely purchase from him again.

I am very happy with my new 2019 Chevy Suburban, thank to Dawn and Storm for helping me get the new vehicle I wanted.

Excellent communication skills

Great service but not happy with customer interaction. I received a call from the service department telling me that my car passed inspection but there are some future concerns. I was told my tires were at 3 and 5 thirty seconds and with winter coming I should consider getting them replaced. I was told there was a sale on continental tires and I could get them installed at around $1100. I thought it was very unusual since my car only has 16K miles. I said since I only drive about 5K miles a year, I would wait until spring to consider new tires. ... Read More

Full review text opened.

Google - Oct 16, 2026

Great service but not happy with customer interaction. I received a call from the service department telling me that my car passed inspection but there are some future concerns. I was told my tires were at 3 and 5 thirty seconds and with winter coming I should consider getting them replaced. I was told there was a sale on continental tires and I could get them installed at around $1100. I thought it was very unusual since my car only has 16K miles. I said since I only drive about 5K miles a year, I would wait until spring to consider new tires. I was told to consider driving in the snow with low tread on the tires. The next day I checked the inspection report and saw i actually had 10 thirty seconds on all 4 tires. If i would have listened to the service representative recommendation, I would have bought a set of new tires and spent $1100 when it was not necessary. Also, when I dropped my car off, they told me i was not on the schedule but they would make the appointment happen. I had personally gone to cochran the week before and scheduled the appointment.

Always pleased with the customer service and service department at Cochran! They don’t play any games, are straight forward, and courteous.

Update: Had a return call and will have the car looked at and hopefully a minor issue corrected. Will change the review after accordingly. Appreciate that they are making it right. If you would have asked me a while ago, I would have given them four to five stars. I have gotten good service and they were able to honor my #1 cochran oil change plan. However, this last visit did not go as expected at all. I went in for a standard inspection and oil change. They gave me the estimate for a new suspension (mine was said to be ... Read More

Full review text opened.

Google - Oct 14, 2026

Update: Had a return call and will have the car looked at and hopefully a minor issue corrected. Will change the review after accordingly. Appreciate that they are making it right. If you would have asked me a while ago, I would have given them four to five stars. I have gotten good service and they were able to honor my #1 cochran oil change plan. However, this last visit did not go as expected at all. I went in for a standard inspection and oil change. They gave me the estimate for a new suspension (mine was said to be rusted, I did not get a second opinion) as I trusted them along with new rear breaks. Over 2k in repairs. I had to come after closing to retrieve the car due to work conflicts with ride availability. I noticed within two weeks, when my windows were rolled down, a slight squeal when backing up. I called, of course, they were happy to book an appointment for a diagnostic visit since I waited two weeks to call. Sir, I could not hear it until the windows were down. Which was weather dependent. He took my information and said the gentleman who helped would call back. No surprise no call. Tried the original service person who gave the estimate, no answer. Sent a message through the texting service that they sent to me. No answer. What does one do, I am now into three weeks and no way to even speak to anyone! That is not the way to do business, at least give the curtesy of a call back, but how about this, all of the ideas of squeeling is due to guess what, either brakes or a new suspension. Likely a simple fix, but without someone to talk to, that will never happen. They need to do better.

Friendly staff very efficient service department.

Prompt and courteous

Josh was wonderful in the service department. He kept me informed regarding my car. He explained all services needed before I agreed to having the service done. I was very pleased with the service.

Bought new Acadia in 2017, at 28K miles check engine light came on and had loss of oil, took in for service at Cochran and they said it would require a total tear down to diagnose issue so they just added oil, soon after warranty expired same thing happened but this time the engine seized and they wanted $12K to fix. They would NOT even give me a discount for a new car. They would not even match the price of another GMC dealer which I ended up going with. STAY AWAY and you will save $$$.

In 2026 these folks demand you come in to meet with finance manager. I am 500 miles away!! Am I in a time warp!! Is this 2026? Is this ridiculous? No sale to me.

After the service dept had our vehicle for over 5 1/2 months. They replaced the engine 3 times and several other major components. After picking it up, we drove it for 4 days and started to buck and jerk. Had to trade it in. Also Nick the service manager and Zack the advisor does not return calls. They did give us a loaner car after the first 3 weeks.

I brought my car in for an oil change I sat for five hours and then ended up overheating the very next day I am not happy with my brand new 2025 Buick enclave I now need a new radiator how is this possible in a new vehicle???

Being a local business owner for 25yrs I believe a company has to thrive on great communication, transparency,and never over or under promise customers. We needed a new truck for our company and offered a price that a salesman accepted. Drove an hour to go sign paperwork to find out that I was getting charged $7k more over the original negotiation. The company was not willing to own up to the price the salesman agreed to. After voicing my frustration all I got was a sorry and another hour drive back home. This company will not stand by deals ... Read More

Full review text opened.

Google - Sep 11, 2026

Being a local business owner for 25yrs I believe a company has to thrive on great communication, transparency,and never over or under promise customers. We needed a new truck for our company and offered a price that a salesman accepted. Drove an hour to go sign paperwork to find out that I was getting charged $7k more over the original negotiation. The company was not willing to own up to the price the salesman agreed to. After voicing my frustration all I got was a sorry and another hour drive back home. This company will not stand by deals that were made. Please take the time to look at all the negative reviews with this company. I was willing to overlook them and go against my better judgement to buy a truck from them only to be one more of the unhappy customers! Check out budd bear in Washington pa, great reviews and great customer care!

⭐️ 1 STAR — Extremely Disappointed with #1 Cochran Robinson We purchased a brand-new 2026 GMC Yukon XL from #1 Cochran in Robinson on June 8, 2026, and this has been one of the most frustrating vehicle-buying experiences we have ever had. It is now September 11, and we still do not have our registration. Our temporary registration expired on September 5, despite the fact that we contacted the dealership numerous times before it expired to make sure everything was being handled. We were repeatedly brushed off and told that they were “working on it.” We eventually contacted PennDOT ourselves and learned that #1 Cochran did not even send the payment ... Read More

Full review text opened.

Google - Sep 11, 2026

⭐️ 1 STAR — Extremely Disappointed with #1 Cochran Robinson We purchased a brand-new 2026 GMC Yukon XL from #1 Cochran in Robinson on June 8, 2026, and this has been one of the most frustrating vehicle-buying experiences we have ever had. It is now September 11, and we still do not have our registration. Our temporary registration expired on September 5, despite the fact that we contacted the dealership numerous times before it expired to make sure everything was being handled. We were repeatedly brushed off and told that they were “working on it.” We eventually contacted PennDOT ourselves and learned that #1 Cochran did not even send the payment until August 20 — and when they did, the check was for the wrong amount, so PennDOT could not issue our registration. Then we discovered that the plate we were given was not actually our permanent plate, but another temporary plate that was only valid for 90 days. This is a company vehicle, so having an improperly registered vehicle is not a minor inconvenience. It directly affects our ability to use the vehicle for our business. To make matters worse, we have received virtually no communication or accountability from the dealership. Calls and emails have been ignored, and we have repeatedly been refused the opportunity to speak with any type of management. Not once has anyone taken the time to genuinely apologize or explain how this happened. Now, because of the dealership’s mistakes, we are the ones having to jump through additional hoops with PennDOT. We have to prepare and have notarized a letter stating that we no longer own the vehicle we traded in and submit it to PennDOT ourselves. And that’s not all. We also recently discovered that a $250 RUC charge was apparently supposed to have been paid at the time of the trade-in. We were never made aware of this charge, and we now owe that money as well, on top of additional money that PennDOT says is owed for taxes and registration. So, after spending a substantial amount of money on a brand-new vehicle, we have been left to deal with registration problems, unexpected charges, additional paperwork, PennDOT issues, and a dealership that has essentially stopped communicating with us. Mistakes happen. What matters is how a company handles those mistakes. In our experience, #1 Cochran has handled this extremely poorly. We shouldn’t have had to chase down PennDOT ourselves to discover what was happening, and we certainly shouldn’t have had to repeatedly beg the dealership for answers. We expected much better from a dealership of this size. We are incredibly disappointed with the lack of communication, accountability, and customer service throughout this entire process. Would not recommend based on our experience. UPDATE—> to respond back to the reply: I appreciate the response, but I want to clarify a few points because it makes the registration issue sound as though it was caused simply by an outstanding EV tax, which is not accurate. The EV tax (RUC) was not “outstanding.” We were never informed that it was required to be paid at the time of trade-in or that failing to do so would delay our registration. Which turns out, that didn’t need to be paid afterall 🤷🏼‍♀️. Additionally, PennDOT requires dealerships to submit registration paperwork within 20 days of a vehicle purchase. Based on the information we received, the dealership did not submit our paperwork within that required 20-day window, which appears to be a violation of PennDOT’s requirements. This delay was not caused by us. After finally receiving our registration yesterday, we also discovered that it is valid only until October 31, 2026. That is confusing and seems unusual for a brand-new vehicle purchased in June.

Only reviewing because they asked me to even after i sent the manager this review without a reply so obviosly they don't care about my business. I booked online go 2 confirmations. Drove 45 minutes. Arrived early. They don't have my part. Associate basically called me a liar when i said tbe second email should have asked queztions. He said i didn't get that email. He said he would call when part came in. One month later no call. Just a text that asked if i was satisfied that i replied to but no one cared and a second ... Read More

Full review text opened.

Google - Aug 29, 2026

Only reviewing because they asked me to even after i sent the manager this review without a reply so obviosly they don't care about my business. I booked online go 2 confirmations. Drove 45 minutes. Arrived early. They don't have my part. Associate basically called me a liar when i said tbe second email should have asked queztions. He said i didn't get that email. He said he would call when part came in. One month later no call. Just a text that asked if i was satisfied that i replied to but no one cared and a second text asking for a review.

very friendly Service personnel, fast service, the dealership was very clean especially the waiting area,.price was very reasonable.

Read at DealerRater

Was quoted $110 on the phone. Was charged $190 at the shop. Very disappointed

Nice people! I just don’t think they fixed my car. I was told it was doing this because of this and that is still happening after the “repair”

I cannot recommend the auto service department based on my recent experience. During my visit, the technician completed a video inspection and recommended several services, including an air filter change and a recommendation to get new tires soon. When he came to speak to me he, however, he included a recommendation that was not in the video for a fuel induction service at around 15,000 miles. When he handed me my paperwork, the first page containing the fuel induction recommendation was missing, so I had to return and ask for it to be reprinted. After reviewing the recommendation, I asked why ... Read More

Full review text opened.

Google - Jul 23, 2026

I cannot recommend the auto service department based on my recent experience. During my visit, the technician completed a video inspection and recommended several services, including an air filter change and a recommendation to get new tires soon. When he came to speak to me he, however, he included a recommendation that was not in the video for a fuel induction service at around 15,000 miles. When he handed me my paperwork, the first page containing the fuel induction recommendation was missing, so I had to return and ask for it to be reprinted. After reviewing the recommendation, I asked why the fuel induction service was necessary. I was told it was something Kia recommends and that I could find it in the manual. After checking my Kia owner’s information and not finding that recommendation, I returned for clarification. At that point, the explanation changed, and rather than addressing my question directly, the conversation became defensive. I was also told to “stop cutting me off” while I was trying to understand the recommendation. Because I no longer felt confident in the information I was being given, I asked to speak with the manager privately. Instead, the technician followed us into the office during that conversation, which I found unprofessional and uncomfortable. What disappointed me most was not that additional services were recommended—I’m happy to pay for legitimate maintenance—but that I couldn’t get a consistent, straightforward explanation for why the service was being suggested. Clear communication and professionalism are essential when customers are making decisions about vehicle maintenance, and unfortunately, that was lacking during my visit.

I went into the office today. Way planning on looking for a new/used SUV. The guy who came up to me never introduced himself and asked how can I help you. He just wanted to know how much I was putting down on a car and what I wanted my monthly payment to be around. He did show me 4 vehicles on his computer. One was already sold. And one was a car. So only two to choose from on two lots they have? Once I told him what I wanted to stay around for a monthly payment he was ... Read More

Full review text opened.

Google - Jul 22, 2026

I went into the office today. Way planning on looking for a new/used SUV. The guy who came up to me never introduced himself and asked how can I help you. He just wanted to know how much I was putting down on a car and what I wanted my monthly payment to be around. He did show me 4 vehicles on his computer. One was already sold. And one was a car. So only two to choose from on two lots they have? Once I told him what I wanted to stay around for a monthly payment he was basically done helping me. Its a shame just because I couldn't afford a 50,000. SUV you did not want to help me. Should of read the reviews before I drove all the way out there.

I highly recommend NOT going to #1 Cochran in Robinson to buy a preowned vehicle. My 22 yr old son was in need of a vehicle. His Pap found him a truck here. It was a great truck with a pappy cap that is Pap found for him – all the stars aligned, including a price he could afford. To my son, his Pap is his world. About a month after purchasing the truck, it was discovered that tape was used to camouflage rust on the rocker panel. While that was on my son & myself for not finding that issue (not easy ... Read More

Full review text opened.

Google - Jul 7, 2026

I highly recommend NOT going to #1 Cochran in Robinson to buy a preowned vehicle. My 22 yr old son was in need of a vehicle. His Pap found him a truck here. It was a great truck with a pappy cap that is Pap found for him – all the stars aligned, including a price he could afford. To my son, his Pap is his world. About a month after purchasing the truck, it was discovered that tape was used to camouflage rust on the rocker panel. While that was on my son & myself for not finding that issue (not easy to see the way it was disguised), the dealership was at fault for not disclosing that issue to us. They disclosed a small dent & one other minor detail, that we were OK with. Using tape to camouflage rust on a rocker panel is an old used car hack. One that I thought this dealership was better than. My father reached out to the salesman repeatedly, got no assistance. That guy could've cared less.I sent multiple letters to senior management of the company, and still no response. So I decided to make this post in hopes of deterring somebody else from going through the same issues that we did. Their other locations might be better, but again I did ask and send letters to management of the company looking for some help on this matter. No one ever reached out to us. Side note, the finance person we dealt with at this location was absolutely awful. He was extremely intense - gave me a hard time when I told him we declined all the "extras" they were offering. It was so bad we almost walked out of his office. But again, my son was after that pappy truck that is Pap found him. Save yourself the stress and don't go here.

Very disappointed I really thought they might be different... I was completely upfront and explained I really was just browsing because I gave up trying to get a vehicle.....my credit score is fine it's the lack of history.... Refuse to make a appointment anymore because it's the same thing waste 6 hours of my time and then harass me for a co signer witch again I'm upfront about not going to happen.....this is even when they advertise no credit history bad credit repo no money down possible then they drop my score when I'm already ... Read More

Full review text opened.

Google - Jun 18, 2026

Very disappointed I really thought they might be different... I was completely upfront and explained I really was just browsing because I gave up trying to get a vehicle.....my credit score is fine it's the lack of history.... Refuse to make a appointment anymore because it's the same thing waste 6 hours of my time and then harass me for a co signer witch again I'm upfront about not going to happen.....this is even when they advertise no credit history bad credit repo no money down possible then they drop my score when I'm already trying to build it and fix the issue so I can get a car then after three days of doing everything they asked ask me for a ridiculous down payment so ridiculous that I might as well buy a car private party.... Unbelievable because I never borrowed money for a car I can't get one now and ironically I work in the repossession field and have to chase people all day that get a car and don't pay for it.....I told them word for word what the other car dealers did and what the banks were saying and they still did wasted my time again saying they had a whole team to work on it for me and they been doing this forever and know the banks bla bla bla ....even asked about a trade in and not a single response about that.....on to the next.....I actually allowed myself to have a little hope these guys might help me get a car.... but same exact waste of time and more hits on my report I know when I finally get everything straightened up there is a couple places I won't even consider

WORST CAR BUYING EXPERIENCE WE HAVE EVER HAD!!!!!! Aside from our salesman, Billy, who was fantastic, accommodating, and so understanding, the whole experience was a total nightmare!!!! We purchased a brand new 2026 Buick Enclave, which was damaged by the dealership during a detail before we left the lot. Damage consisted of several scratches on the rear fender / bumper area which went through the paint down to the bare bumper. Sales manager, Joe, repeatedly assured us the damage would be fixed and the car would be back in brand new condition. Against our better judgment, we believed him and gave the ... Read More

Full review text opened.

Google - Jun 15, 2026

WORST CAR BUYING EXPERIENCE WE HAVE EVER HAD!!!!!! Aside from our salesman, Billy, who was fantastic, accommodating, and so understanding, the whole experience was a total nightmare!!!! We purchased a brand new 2026 Buick Enclave, which was damaged by the dealership during a detail before we left the lot. Damage consisted of several scratches on the rear fender / bumper area which went through the paint down to the bare bumper. Sales manager, Joe, repeatedly assured us the damage would be fixed and the car would be back in brand new condition. Against our better judgment, we believed him and gave the dealership the opportunity to fix the damage they caused. The dealership returned the “fixed” vehicle to us the FIRST time with very obvious defects in the paint (bubbles and pitting), to which we sent the vehicle back. My husband called into the dealership several times that day trying to speak with Joe as to the status of the returned vehicle. Joe failed to return any calls that day and instead, our call was eventually addressed by a salesperson (not manager) that evening that asked us “what else we wanted them to do as we should just be thankful the dealership was fixing it again and that they were giving us a vehicle to drive in the meantime.” After finally talking with Joe the next day, he started the conversation off by scolding us that he “didn’t appreciate the number of times we called” the previous day. He said he was “busy with GM executives all day and he didn’t even have time to take a lunch”, and he “didn’t get back to his desk until 7pm that evening.” All of which he said he “didn’t expect us to understand.” His attitude was appalling and completely unacceptable. A simple call to us after he made it to his desk that evening acknowledging the situation would have went a long way in alleviating much of the concern we had over a vehicle we OWNED but did NOT have possession of and was still damaged. The sales manager, Joe, denied our request for a new (new) vehicle (using financing as the reason, which we later found out to be a lie when we talked to the lender) and said that we had 2 options: allow them to fix it AGAIN or take it “AS IS.” We refused to take the vehicle “as is” as we purchased it brand new!!! Due to the tense dealings with Joe, we were placed with sales manager, Eric, for the remainder of the ordeal. We were “promised” that the vehicle would be fixed “perfectly” the second time around. HOWEVER, over a week and a half later, the vehicle was once again returned to us with obvious paint defects! The fact that two separate managers okay’d the vehicle to be sent out to us after they saw these “repairs” each time is shameful! The dealership then finally relented in bringing in a new vehicle for us. We were told that several factors had to be worked out in order to get the new vehicle to us (GM bonuses, etc) first. We were also required to title the damaged vehicle into our name before the dealership could buy it back as a trade in order for us to get the new vehicle. We asked MULTIPLE times regarding compensation for the entire ordeal. It was brought up by the Finance Manager, Paul, that the dealership could possibly make our first month’s payment as compensation. However, lo and behold, once we went back to the dealership (one month later!) to sign new paperwork, he said he “never heard back” on that and they would not be compensating us at all!!!! Several personnel acknowledged that the dealership was taking a hit (financially) on this whole ordeal. We insisted that this was THEIR problem, not ours, as they caused the damage, to which they agreed. However, when it all finally came to a close, we were never compensated in any way!! We requested (on MULTIPLE occasions to different personnel) contact information for management above sales manager, Joe, to file a complaint. However, we were never provided with ANY information. In fact, it got to a point where they guarded this information as if it were a secret. Therefore, I’ve had no choice but to leave this review.

2022showed me a car i didn't come to ee. 2024 after going back and forth bught new. Totalled car may 22. Trying to get refunded for the extended warranty. A week and still no help. Outrages emissions inspection charge.

Do not buy a car from this joke of a place! My car is crumbling after only 3 weeks and they refuse to fix it or cover it under warranty! They keep giving me different answers or reasons. My uncle who is a collision mechanic for over 30 years says they don't know what they are talking about and he's never heard a single good thing about them. Save yourself the headache I am having!!

Friendly staff, very helpful service provided by Joshua (he even printed up a copy of my registration for me), good experience

Read at DealerRater

Most of the things the salesman told us were not true. We were instructed that our lender would be Ally..... it is Capital One. We were told that the extra key/fob would be mailed to us. Ended up, it was lost and a new one had to be ordered. Also told that any GMC dealership could program it.... this is true, for $160.00, so missed a days work to drive back there to program the fob. The salesman also stated that when we returned for the key fob programming that the gas tank would be topped off. Turns out, nobody ... Read More

Full review text opened.

DealerRater - May 12, 2026

Most of the things the salesman told us were not true. We were instructed that our lender would be Ally..... it is Capital One. We were told that the extra key/fob would be mailed to us. Ended up, it was lost and a new one had to be ordered. Also told that any GMC dealership could program it.... this is true, for $160.00, so missed a days work to drive back there to program the fob. The salesman also stated that when we returned for the key fob programming that the gas tank would be topped off. Turns out, nobody knew anything about that.

Read at DealerRater

They discriminate against veterans. Was told they personally won’t deal with Navy Federal due to “past issues with repossessions and bounced checks from those people”.

Drove 1.5 hrs to see a car and had several emails confirming the availability however when we arrived we were informed the car was not available nor was it even on the lot. This was incredibly unprofessional and the dealership blamed it on their AI system. I was fully ready to purchase the car. Extremely poor customer service.

Lot of recent bad experiences here at the dealership. Apparently, I’m not the only one that has experienced its decline over the past year or so judging from all the 1 Star Google reviews. So, I called in early last week to schedule an inspection for Saturday morning. Advised the gentleman that I’d need to drop off the vehicle so he told me that I can drop it off at 8am when they open or even the night before and leave the keys in the after hours box. Made arrangements with a friend to drop off the car Friday ... Read More

Full review text opened.

Google - Apr 26, 2026

Lot of recent bad experiences here at the dealership. Apparently, I’m not the only one that has experienced its decline over the past year or so judging from all the 1 Star Google reviews. So, I called in early last week to schedule an inspection for Saturday morning. Advised the gentleman that I’d need to drop off the vehicle so he told me that I can drop it off at 8am when they open or even the night before and leave the keys in the after hours box. Made arrangements with a friend to drop off the car Friday night only to get a stern call at 8:15am from Josh the service advisor that there was no scheduled appointment there or for any of the other dealerships?? How does my appointment just not get entered in their system.. Not an apology or any gracious explanation for what could have happened, other than, sternly saying, I’ll try and get to it today but there’s no guarantee. No, that’s not acceptable enough for me. I never would have dropped the vehicle off without an appointment. The issue was clearly on their end and instead of speaking to me professional and taking the approach that they would correct the error and get my taking care of, I got some tough guy making it my fault. No. I picked up my keys and got my car out of there Saturday morning. Definitely taking my business elsewhere. I’d respectfully advise you to do the same and avoid this dealership!!

I’m not usually one to give reviews, but this specific visit warranted one. I met with a salesman named Jon who assisted us in looking at a Ford Expedition. Before we test drove the car, he brought his manager out to appraise the Ford truck we brought for trade-in. Upon arrival back to the dealership from the test drive, Jon said that the trade-in value was in and to go inside and we’ll discuss. When we went inside, Jon then was adamant to know what we owed on the vehicle FIRST before giving us the trade-in quote from ... Read More

Full review text opened.

Google - Apr 14, 2026

I’m not usually one to give reviews, but this specific visit warranted one. I met with a salesman named Jon who assisted us in looking at a Ford Expedition. Before we test drove the car, he brought his manager out to appraise the Ford truck we brought for trade-in. Upon arrival back to the dealership from the test drive, Jon said that the trade-in value was in and to go inside and we’ll discuss. When we went inside, Jon then was adamant to know what we owed on the vehicle FIRST before giving us the trade-in quote from them. My husband then asked “I thought you had the trade-in value already, that’s all we want to know at the moment”. Jon proceeded to say he didn’t have it yet, which was the first lie, and pressured us with calling our bank for payoff before they gave us a trade-in quote. After he received our payoff, he went to his manager and came back with a trade-in offer that was insulting. My husband questioned the offer, and they told him it was because there was a check engine light on, which is from a current recall on the vehicle, and they told him that their mechanic said it was a bad turbo. Obviously, that was also a lie because we already had the truck tested for the code on the dash and knew it was from the recall. Jon specifically said that he saw the code himself, which was his second lie to us because we were test driving the car when the manager said he took our truck to the mechanic. Jon said that the turbo would cost them around $4,000 to replace and that’s why their value was low, but if we cleared the check engine light off the dash, they would raise the value on it. So then the manager came back and I wanted to make sure if the check engine light was off the dash that they would give me $4000 more on trade-in, since they claimed that’s why it was $4000 below. He said they would then only give me $2800 more because he would have to replace tires for $1800… which wasn’t mentioned in the first quote initially given. All in all, this review is to show that I would never do business with them, regardless of their vehicle prices due to the way they can habitually lie to your face and not even bat an eye. I was so relieved to tell them no and leave the dealership. On the other hand, please go visit Woltz and Wind Ford. They are extremely professional and offer honest business.

Josh was super nice. Service took longer than what I expected. And it was more money than expected.

Read at DealerRater

I am leasing a 2025 Buick Encore and have had a terrible experience. In the past year, the transmission has failed to the point that the car is undrivable 3 separate times. The first 2 times I was never given a loaner car. It took my dad calling multiple times to get a loaner car the most recent time. I just got the car back on Thursday and now the air conditioning is not working. Despite myself and my dad calling multiple times, we still haven’t heard from them. There is no customer service and the work is very poor.

We had an appointment to see and test drive a vehicle on Friday afternoon. We made the almost 30 mile drive there during rush hour traffic only to be told that the car had been sold earlier that day. We were not given the courtesy of a text, phone call, or email to let us know this ahead of time. Terrible customer service!

I went in for an inspection, oil change, and service for a part. There were issues with getting my stickers due to tints on my windshield. The reps weren't really helpful in offering solutions besides coming back after taking my car back to the tint shop and another customer helped me out to get the issue resolved after i already sat for an hour with no service done. I still have to return for the service to be done because they were unsure if they had time to complete it

Everyone I interacted with was friendly and professional. I have no complaints about my visit.

Read at DealerRater

Always lets me know the progress of work and excellent customer service for my vehicle

Read at DealerRater

There is more wrong with my vehicle after I took it to be fixed. I took it in for an oil leak (which was covered under warranty) and to have a state inspection. I picked up the vehicle and 30min after getting it back (& after it was inspected) I had to have the vehicle towed back there because the engine overheated and there was no coolant in the car. The morning after getting the car back the check engine light came on so I took it in and the service associate cleared the code saying there was a clog ... Read More

Full review text opened.

DealerRater - Apr 2, 2026

There is more wrong with my vehicle after I took it to be fixed. I took it in for an oil leak (which was covered under warranty) and to have a state inspection. I picked up the vehicle and 30min after getting it back (& after it was inspected) I had to have the vehicle towed back there because the engine overheated and there was no coolant in the car. The morning after getting the car back the check engine light came on so I took it in and the service associate cleared the code saying there was a clog in the catalytic converter and it was safe to drive WITH THE CHECK ENGINE LIGHT ON, which disables the automatic starter. I drove it to work two days and the vehicle still would not hold any coolant. I took it back and they said it was a hose and fitting, which they fixed but will not fix the issues that were caused by this coolant saying everything was a coincidence. I have never felt so offended or screwed over! I grew up hanging with my dad in the garage watching him fix and repair vehicles. The major cause of a clog in the catalytic converter is from oil or coolant leaking into the exhaust system. I took the vehicle in because of an oil leak and got it back after inspection with an issue with the coolant and they are refusing any responsibility. The warranty company told me that they are responsible for fixing the vehicle. I was told by the service department to contact my sales person. I’ve only had the vehicle a year on 3/29. I have purchased multiple vehicles from Cochran and this will be my last. I am not accepting this outcome.

Read at DealerRater

Always such a kind staff with quick service and wonderful results. So glad I chose them!

Read at DealerRater

Great experience, especially Josh my service advisor he was great to deal with before during and after service

Read at DealerRater

Very helpful information about the vehicle we seen online with a quick response to my questioning and a awesome salesman Tom

Read at DealerRater

It took 3 days to inspect my truck, replace the horn, install 2 radiator hoses. Other than that, they did a good job.

Read at DealerRater

Very pleased wonderful service lovely people super knowledgeable and helpful. Would return for another vehicle

Read at DealerRater

Had my car for 6 days nothing was done. I put a call in to the service manger left a message and NO call back. Very poor business. When I brought the car I brought extended warranty with the car and the parts that I needed , they said they weren’t covered. So my car was never worked on. We were at the dealer and the service guy was off those days and the other said he could not do anything for me. I asked to talk to a manager and he said there wasn’t any manger there. Very disappointed!

Read at DealerRater

Very nice and efficient. Appreciated the Lyft to and from my work place while services were being rendered.

Read at DealerRater

Bought a new Buick Encore from Tom and received top notch professional service. Highly recommend #1 Cochran in Robinson Township and would deal with Tom. He treats you like a life long customer with quality service second to none.

Read at DealerRater

Front brake pad monitor was not working. Tech said it was due to rust on the rotors and would have to replace rotors and brakes. Pads still had over 70 percent life left on them. This truck is used everyday and is garage kept so how did it have time to rust. Also the rear rotors were fine. The truck was also there for inspection and tech said everything was fine. The truck has just under 29,000 miles on it. First time I ever had to replace rotors that early. Also ask them for a price to install new antenna assembly because ... Read More

Full review text opened.

DealerRater - Mar 21, 2026

Front brake pad monitor was not working. Tech said it was due to rust on the rotors and would have to replace rotors and brakes. Pads still had over 70 percent life left on them. This truck is used everyday and is garage kept so how did it have time to rust. Also the rear rotors were fine. The truck was also there for inspection and tech said everything was fine. The truck has just under 29,000 miles on it. First time I ever had to replace rotors that early. Also ask them for a price to install new antenna assembly because I damaged mine. I can buy the part at mygmparts.com for $71 and they wanted to charge me over $800.00 to install. The service should be able to be completed in about an hour. I will not be using this dealer in the future for service.

Read at DealerRater

All services requested were resolved...Joshua polite and informative..work completed under 2 hours...quite satisfied

Read at DealerRater

Excellent customer service and great service the got in and out and they pretty knowledgeable…

Read at DealerRater

Service was fine. However I have the Cochran 1 Club and no one knew how to redeem it. Common theme, we weren’t trained how to use it and the logins we were sent were wrong. If Cochran is rolling out a program there should be proper training. I understand the teams frustration. If this program is an attempt to retain or gain new customers it’s going to fail. You cannot offer people rewards and not be able to do the redemption. I was able to show the emails that I receive and I was given a discount but it ... Read More

Full review text opened.

DealerRater - Mar 16, 2026

Service was fine. However I have the Cochran 1 Club and no one knew how to redeem it. Common theme, we weren’t trained how to use it and the logins we were sent were wrong. If Cochran is rolling out a program there should be proper training. I understand the teams frustration. If this program is an attempt to retain or gain new customers it’s going to fail. You cannot offer people rewards and not be able to do the redemption. I was able to show the emails that I receive and I was given a discount but it still was not tied to the program. I would suggest reviewing the program and updating team training.

Read at DealerRater

We contacted the dealership for help finding a car that would work for our 20 year old son and be within his right budget as he is just starting his career. Chip worked with us over the phone and provided a great option. He also prepared most everything before we got to the dealership, so it was a very quick and easy process. Very happy with the experience and our son is thrilled with his new car.

Read at DealerRater

The service was great.,great great. An efficient clean an nice atmosphere..all around nice

Read at DealerRater

Noah in the service department was excellent. I told him about my issue with the cooling fans coming on when I turned the off the engine on my 2021 GMC Acadia and that I received a notification about it from GMC. Noah scheduled an appointment for me and provided transportation home While the vehicle was being repaired that day.

Read at DealerRater